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Important changes to routine and non-urgent blood test appointment

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

  • Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 
  • Check your phone for messages from us – we will also be using our patient text service to keep people informed. 
  • Please don’t call or contact us with questions about routine blood tests– we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  
  • Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  

With the new change in law, we want you to know how we will be using your information to conform with new GDPR regulations. The documents below will outline everything you need to know.

How we use your information to provide you with healthcare

How your information is shared so that this practice can meet legal requirements

How your information is used for medical research and to measure the quality of care

National Screening Programmes

Extended Hours

We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends.  Speak to a member of the practice team to find out more.

Ordering prescriptions

Medication can be requested in a number of ways:

- Calling 0117 9449700 between 10.00 and 12.15pm ONLY

- Via online patient access (please ask at reception for more details)

- At reception 

If you use Online Patient Access you can request prescriptions 24 hours a day and book a doctors' appointment.  Please bring photo ID to reception who will be able to help you with this. Alternatively you can download the NHS app by clicking the link https://www.patientaccess.com/ and following the instructions.

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